Troubleshooting

My pedal got wet, what do I do?
If your pedal falls into water or has liquid spilled on it, unplug power and get it out of the water as soon as possible.  The main risk is a short circuit ...
Thu, 2 Sep, 2021 at 4:57 PM
Firmware update: computer does not recognize pedal as a drive or disconnects prematurel
This is most likely caused by a power supply that does not provide enough current.  Verify that the power supply is rated for 250 mA or higher.  See this kn...
Mon, 7 Nov, 2022 at 3:24 PM
Power cuts out when power cable is moved
First, verify that you are using a center negative, isolated 9V power supply that provides enough current for your pedal.  The power plug should have 2.1mm ...
Tue, 24 May, 2022 at 4:37 PM
Expression pedal does not work
Here are some steps to try if your expression pedal does not work or you cannot assign it to knobs: Verify that you are using a TRS cable. Verify that...
Wed, 21 Sep, 2022 at 5:50 PM
Error: "Operation can’t be completed unexpected error 100093." installing firmware update
macOS Ventura (13.0) included a change in behavior that causes an error (100093) when copying files to some external drives (which is what our pedal looks l...
Mon, 19 Dec, 2022 at 5:58 PM